Return & Refund Policy

Our Commitment to Your Satisfaction

At OKRADI, we stand behind the quality of our products and are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not, we are here to help. This policy outlines the conditions and procedures for returns and refunds.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for items purchased directly from okradi.com. To be eligible for a full refund, please ensure your return meets the following conditions:

Eligibility for Refunds:

Items must be returned within 30 days of the delivery date, as confirmed by tracking information.
The product must be in its original, like-new condition, including all original packaging, accessories, manuals, and any documentation.
If you receive a defective or damaged product, you must report it to us within 7 days of delivery to qualify for a refund or replacement.

Non-Refundable Items & Conditions:

Returns initiated more than 30 days after the delivery date.
Products that show signs of damage due to misuse, neglect, or accidents.

Simple & Clear Return Process

To initiate a return, please follow these simple steps:

Contact Customer Support: Before sending anything back, please email us at info@okradi.com with your order number.
Receive Your RMA: Our team will provide a Return Merchandise Authorization (RMA) number and instructions. Returns sent without an RMA number will not be accepted.
Ship the Product: Securely pack the product. Customers are responsible for return shipping costs, unless the item was defective or our error.